Terms of Service
Last updated:
Acceptance
By using this website you agree to these terms. If you don’t agree, please don’t use the site.
About this site
This site lets you track a parcel, reschedule a missed delivery, request a booking or quote, and contact our team. Some features, such as booking a parcel and the Business Dashboard, require an Australiawide account.
Quotes, bookings and delivery
- Quotes are estimates and are confirmed once we have the full consignment details.
- All parcels require a signature from the named recipient on delivery unless we agree otherwise in writing.
- Delivery windows are targets, not guarantees; where a parcel travels on a partner carrier network, that carrier’s terms also apply to that leg of the journey.
- Prohibited, dangerous or improperly packaged goods may be refused.
Your responsibilities
You agree to provide accurate sender, recipient and address details, to package items appropriately, and to only send goods you’re lawfully entitled to send.
Liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our liability for any loss connected with the service is limited to re-supplying the service or the cost of doing so. Nothing in these terms excludes rights that can’t be excluded by law.
Intellectual property
The content, branding and design of this website belong to Australiawide Couriers and may not be copied without permission.
Changes
We may update these terms. The “Last updated” date above reflects the most recent revision.
Contact
Questions about these terms? Please reach us through the contact form on this website.